Troubleshooting: Why Does the Device Trigger Accidentally? How to Calibrate It?
storeMirabox
Issue Description
Accidental triggering or auto-triggering means that the device activates a key function even when the user has not pressed any key.
This issue may be related to key sensitivity, static electricity, magnetic field changes, outdated firmware, or device-specific hardware conditions.
Common affected models include 293S and M3.
293S
For early 293S devices with firmware versions earlier than 02.010, accidental triggering may occur.
This is mainly because early devices did not fully account for static electricity protection, and the key sensitivity was relatively high. In certain environments, static electricity may affect key detection and cause the device to mistakenly recognize a key press.
In firmware version 02.010, the key sensitivity was properly reduced to help resolve this issue.
Solution
If an early 293S device has accidental triggering or auto-triggering issues, update the firmware to version 02.010 or later.
M3
For M3 devices, auto-triggering is usually caused by changes in the surrounding magnetic field.
When the magnetic field around the device changes, it may affect key detection and cause the device to trigger keys automatically.
Solution
If an M3 device has auto-triggering issues, perform key magnetic field calibration.
Other Device Models
For other device models, accidental triggering may be caused by an outdated firmware version or device-specific hardware conditions.
We recommend updating the firmware first, then reconnecting the device, changing the USB port, restarting the software, or testing in a different environment.
If the issue persists after these checks, please contact after-sales support or technical support for further assistance.
Recommended Troubleshooting Steps
- Confirm the device model.
- If the device is
293S, check the firmware version first. - If the firmware version is earlier than
02.010, update the firmware. - If the device is
M3, perform key magnetic field calibration. - For other models, update the firmware first and perform basic connection and environment checks.
- After updating or calibrating, reconnect the device and test whether the keys work normally.
- If the issue persists, contact after-sales support or technical support.
Summary
For 293S, accidental triggering is usually related to early firmware and static electricity. Updating the firmware is recommended.
For M3, auto-triggering is usually related to magnetic field changes. Key magnetic field calibration is recommended.
For other device models, the issue may be related to outdated firmware or device-specific hardware conditions. Please update the firmware first and contact support if needed.