We process orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. 

1. Which countries do you ship to?

We ship to most countries worldwide via Standard or Express Shipping. Available shipping methods and costs are calculated at checkout before payment.

Note:

For Russia, only Standard Shipping is available. For remote areas (including but not limited to Alaska, Hawaii, Northern Canada territories, Portuguese Azores/Madeira, remote Australian states, and certain island regions), only Express Shipping may be offered, or shipping may not be available at checkout. This is subject to change due to unforeseen events such as pandemics, wars, or customs policy changes.

2. How much does shipping cost?

We offer two shipping methods:

Standard Shipping

• Free for orders over $59 in most regions.
• For orders under $59, a flat rate of $6.99 applies (7–12 business days).
• Delivery time: approximately 7–12 business days after dispatch.

Express Shipping 

• Cost: $6–$40 USD (excluding tax), depending on your country/region.
• Delivery time: approximately 5–8 business days after dispatch.
  

Note: Free shipping thresholds may vary by region (e.g., $59 for US/Canada/Europe/Asia Main, $79 for Australia/NZ). The exact threshold is shown at checkout.

Shipping fees exclude import taxes or processing fees applicable in your country. MiraBox is not responsible for such fees. Should you refuse to pay tax/customs fees, shipping costs will still be deducted from your refund. Some parcels claimed as "returned to seller" may be destroyed by the post office or customs when buyers refuse delivery or fail to pay taxes. No refund will be processed for such cases.

For certain remote areas, additional charges via Express Shipping may apply. We will contact you if additional payment is needed. Please contact us before placing an order if you have any shipping concerns.

3. How long does it take to receive my order?

• In-stock products: Orders are shipped within 3 working days from our HK or US warehouse.
• Customized items: May take longer; contact our team for details.

After dispatch:

• Standard Shipping: Approximately 7–12 business days. For some remote countries, it may take up to 2–3 months depending on customs procedures. Transit duration is beyond our control; MiraBox does not arrange refunds for such delays.
• Express Shipping: Approximately 5–8 business days.

Note: Shipping methods and durations may be affected by festive seasons, pandemics, or unforeseen circumstances.

Customers bear consequences and fees if a parcel is undelivered due to:

• Wrong/insufficient address or phone number provided by the recipient
• Recipient unreachable when the courier attempts contact
• Refusal to sign for the package
• Lost/damaged parcel because recipient opted for "no-signature delivery"
• Refusal to pay local tax/processing fees
• Refusal to provide supporting documents for customs clearance

4. Who pays for import tax/customs fees?

Customers bear any form of customs/import/processing fees applicable to their parcel. If customs fees and delivery are rejected by the recipient, shipping costs still need to be paid. MiraBox only arranges refunds of the order amount after deducting shipping costs incurred.

5. How do I get help for my order?

Upon receiving your parcel, please confirm the contents and ensure the package is in good condition before signing. We strongly advise taking an unboxing video of your parcel and packaging.

For faulty/missing items, email support@mirabox.net with:

• An appropriate subject title
• Your order number and a clear issue description
• Photos/videos showing the faulty/missing product (shipping details on packaging must be clearly visible)

If photos/videos are insufficient, we will request more. Once confirmed, we will arrange a replacement, partial refund, or full refund (where applicable). For incorrect products, MiraBox reserves the right to decide whether you need to return the incorrect item. Our team aims to review your email within 3 working days.

6. How do I cancel or modify my order?

Cancellation or modification can only be done manually via our staff, provided our warehouse team has not processed your order.

As our support team may not be available on non-working days and weekends, please place your order wisely. To cancel/modify, contact us via support@mirabox.net or website chat. For other queries, the fastest way is via our website or Discord.

7. Do I get tracking details for my order?

After placing an order, you will receive an order confirmation email. Once shipped, you will receive a tracking email with a tracking number. If you do not receive these emails or face tracking difficulties, contact us for support.

8. What shipping companies do you use?

We collaborate with DHL Express, FedEx, YunExpress, 4PX, UBI, SF Express, and BTY.